When tickets go on general sale. Used for the countdown timer on the booking page.
Leave blank to end at event start time.
Waiting Room
Off
The Waiting Room activates before the general sale. Customers who click "Book Tickets" are held here with a countdown until tickets go live.
When customers can first enter the Waiting Room (typically 30–60 mins before sale).
When the countdown hits zero and customers are released to the booking page.
Show Presale Access Link
Display "Got Presale Access?" link in the Waiting Room for presale code holders
Queue System
Activates automatically if heavy traffic is detected. Customers enter a queue after the waiting room countdown ends, then are released in order.
Queue activates when this threshold is exceeded.
How many customers are released from the queue at a time.
Live Message to Waiting Room / Queue
Send a real-time message to all customers currently in the waiting room or queue for this event.
How it works: When the Waiting Room is active and a customer clicks Book Tickets before the general sale time, they are redirected to the Waiting Room screen instead of the booking page. A live countdown shows time remaining. When the countdown reaches zero, the queue system activates if traffic exceeds the threshold — customers see their position and estimated wait. Otherwise they proceed directly. Customers with a valid presale code can bypass the queue entirely.
Event Add-Ons
Select which add-ons to offer on this event's booking page.
Sales summaries, analytics, and downloadable reports
Loading reporting data...
MBO Terminal
In-person sales at the venue
MBO Terminal
The point-of-sale terminal for in-person venue sales is coming next. It will feature performance selection, interactive seat picking, add-ons, and payment processing via Stripe Terminal.
Add-Ons
Manage add-on products available for your events
Loading add-ons...
Seating Maps
Configure venue layouts for interactive seat selection
Loading seat maps...
How Seating Maps Work
Upload an SVG layout of your venue where each seat element has a data-seat="D12" attribute (letter = row, number = seat). Accessible seats get data-type="accessible". After uploading, go to an event's Tickets & Seating tab to allocate seats to ticket types by clicking them on the map.
Settings
Global configuration for your box office
Settings
Team access, site content, email templates, and payment processing settings will be configured here. This includes Stripe integration, automated email templates, and team member management.
Publish Event
Choose how this event appears to customers on your site.
Publish Live
Event is fully visible with booking available. Customers can browse and purchase tickets.
Coming Soon
Event is visible on What's On but booking is disabled. Great for building anticipation.
Unpublish from Site
Remove from What's On. Event becomes a draft only visible in admin.
Add Ticket Type
Create New Event
Cancel Event
Cancelling this event will: • Mark the event as Cancelled and archive it • Notify all ticket holders via email • Refunds must be processed separately
This action cannot be easily undone.
Confirm Cancellation
Type CANCEL below to confirm you want to cancel this event.
Delete Event
This will permanently delete the event, all its performances, ticket types, and associated data.
This cannot be undone.
Final Confirmation
Type DELETE below to permanently delete this event.
Cancel Performance
You are about to cancel:
Ticket holders for this performance will be notified. Refunds must be processed separately.
Delete Ticket Type
You are about to delete:
If tickets have been sold under this type, they will remain on existing orders but no new tickets can be sold.
Add Presale Code
Disclaimer Preview
This is how the disclaimer bar and More Info panel will appear to customers on the booking page.
